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Return Policy

Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Casemetics would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.

Because of the nature of this product, we can accept returns for damaged or defective goods only. These returns must be made within 10 days of your receipt of the product. 

If you feel you have received a faulty or defective product, please email us at hello@casemetics.in for further instructions.

Only products purchased on Casemetics.in may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty package or used items for refund or exchange. Products which are not eligible for return or exchange will not be returned to sender and will not be eligible for credit. Costs to return items to Casemetics are the responsibility of the customer.

We recommend using the original packaging to return your product to us. Once the item is received we will process return/exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of unwanted product(s) or damaged product (s). You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records.

Once your return is received, your refund or exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed. Once your return has been processed, a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.

For a product to be eligible for return, the following conditions must apply:

  • The issue must be reported to Casemetics within 7 days of your receipt of the product.
  • Casemetics must be contacted immediately if products are damaged as a result of shipping.
  • A detailed description of the damage must be provided to the Customer Care team.
  • Product(s) is returned in the condition it was received.


To complete your return, we require a receipt or proof of purchase.

NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7-days return/exchange policy timeframe and without a photo of the broken items and/or package. Casemetics is not liable for missing packages with confirmed delivery by courier.

Casemetics will not accept product returns for the following:

  • General customer or end-consumer dissatisfaction.
  • Quality 

REPLACEMENT/CREDITS

  • If a return is approved, a replacement or credit note will be issued.
  • You will be notified via email once the return has been processed.
  • Return products must be received and accounted at Casemetics warehouse before credit notes are made available for future orders or replacements can be sent:
    • A replacement or credit will be issued within 7-10 calendar days of receipt at Casemetics warehouse.
  • Original shipping and handling costs are non-refundable.




Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@casemetics.in.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@casemetics.in and send your item to: Webaion Technologies, SCO 46, Sector 13 - Main Market, Karnal 132001 HR, India.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Webaion Technologies, SCO 46, Sector 13 - Main Market, Karnal 132001 HR, India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.