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Return Policy

Returns

Because of the nature of our product, we don't accept returns of the parcel in any case. Our products are customized and specially designed for our valuable customers.

However, We do have exchange policy, only and only for damaged or defective goods. These issues must be reported within 3 days of your receipt of the product. 

Please note - We always check our products thoroughly before shipping them to our customers. But still, sometimes damage might happen during shipping the products. So, we always ask our customers to make an opening video of the parcel on receiving the package, from start to the end. The video must be uncut in between and should be started before opening the parcel.

Without a complete and uncut parcel opening video, we can't help you for any kind of damage. And there's no arguement on this policy whatsoever.

Also, as stated above, Our policy lasts 3 days. If 3 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

Casemetics would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer exchange once the product lamination has been opened or the pop holder has been pasted at the back of the case even if the product is faulty or defective. It will be considered a used product, and we can't offer any help in such a case.

If you have received a faulty or defective product, please email us your parcel opening video and order number at hello@casemetics.in for further instructions.

 

Casemetics will not accept product exchange for the following:

  • General customer or end-consumer dissatisfaction.
  • Disliking the Quality 

Only products purchased on Casemetics.in may be exchange. We cannot accept items purchased from another retail store location for an exchange. We also cannot accept empty package or used items for exchange. Products which are not eligible for exchange will not be returned to sender and will not be eligible for credit. Costs to return items to Casemetics are the responsibility of the customer.

The exchange once approved, implies the same item you purchased will be sent to you from fresh stock. You can not ask for any other item in exchange other than what you purchased.

We recommend using the original packaging to send back your product to us. Once the item is received we will process exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of unwanted product(s) or damaged product (s). You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records.

Once your return is received, your exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed.

For a product to be eligible for exchange, the following conditions must apply:

  • The issue must be reported to Casemetics within 3 days of your receipt of the product.
  • Casemetics must be contacted immediately if products are damaged as a result of shipping.
  • A complete uncut parcel opening video of the parcel must be provided to the Customer Care team.
  • Product(s) is returned in the condition it was received.


To complete your exchange, we require a receipt or proof of purchase.

NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7 days exchange policy timeframe and without a photo of the broken items and/or package. Casemetics is not liable for missing packages with confirmed delivery by courier.

 

    REPLACEMENT/CREDITS

    • If an exchange is approved, a replacement or credit note will be issued.
    • You will be notified via email once the exchange has been processed.
    • Return products must be received and accounted at Casemetics warehouse before credit notes are made available for future orders or replacements can be sent:
      • A replacement or credit will be issued within 7-10 calendar days of receipt at Casemetics warehouse.
    • Original shipping and handling costs are non-refundable.




    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at hello@casemetics.in.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@casemetics.in and send your item to: Webaion Technologies, SCO 46, Sector 13 - Main Market, Karnal 132001 HR, India.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to: Webaion Technologies, SCO 46, Sector 13 - Main Market, Karnal 132001 HR, India

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.