We make sure to make our product listings as accurate and descriptive as possible so that the customers can make informed choices. Before dispatching the orders, we undertake multi-layer quality checks to ensure that your order reaches you in perfect condition.
Unfortunately, we do not accept order returns at the moment.
However, we do exchange the product as per the eligibility points mentioned below.
Once delivered, our products are exchangeable only in case the item is wrong, or broken or defective.
We provide detailed product descriptions for every product along with its colour, fit, wash care and other details. However, due to differences in every gadget’s display settings, colours, etc., there might be a slight colour difference. Therefore, we will not be able to entertain or accept exchange requests under colour difference, material, quality, etc.
- The item(s) requested for exchange should be unused, unworn and must be returned with all its packaging and tags.
- The customer must provide received order parcel's opening video to claim the exchange item(s) request.
If your exchange request meets the above-mentioned terms and criteria, here’s the step-by-step exchange process we undertake to ensure hassle-free support.
You can raise the exchange query with us via mail at THE_PURPLEWINGS or dm on insta within 24-48 hours of order delivery.
Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the requested (new) size to you within 7-10 working days.
There may be certain cases when the requested model size may not be available in our inventory. For such instances, our customer support team informs you about the same and shall issue a credit note for the total item(s) amount.
You can cancel any order placed within 24 hours or before it has been shipped, whatever happens first. Please contact us via our official email - firstname.lastname@example.org or on instagram - @the_PURPLEWINGS for cancellation or getting more details. We will refund your money with in 07-10 working days toward origin payment mode or UPI.